The room view was breathtaking, staff were friendly and helpful, breakfast had a variety of options, neighborhood was safe, excellent service.

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The hotel was conveniently located close to the lake and within walking distance to the city center. The comfortable room and excellent facilities provided a pleasant stay. the staff were friendly and helpful, ensuring a positive experience.

The food at the hotel's cafe was a disappointment. The dishes we ordered did not meet our expectations in terms of taste and value for money.

I had a very happy experience at West Lake Home Hotel & Spa. The room overlooking the West Lake was comfortable and offered a beautiful and refreshing view. The rooms were tidy, clean, spacious, and well stocked. The bathrooms were neat and had all the necessary amenities. The breakfast had a variety of options and was excellent. The staff at the reception were adorable - polite, courteous, and helpful throughout my stay. The organized tours were reasonably priced and of high quality. The staff at the restaurant and service areas were also very good with the right attitude. The location of the hotel made it easy to get to from anywhere in Hanoi. my experience at West Lake Home Hotel & Spa was happy and wonderful.

This hotel offers great value for money and provides a comfortable stay. The rooms are well-maintained and have a great view over the West Lake. The basic amenities are all in place and the staff are attentive and friendly. The location is ideal, being close to the lake and within walking distance to restaurants and other attractions in the community.

All was satisfactory, no improvements needed.

The cleanliness and comfort provided by this budget-friendly hotel were beyond my expectations. The fresh pastries and fruit offered as part of the breakfast buffet were delicious. the breathtaking view from our room of the nearby lake and mountains made the stay even more enjoyable. The location of the hotel was also very convenient, with easy access to public transportation and popular tourist attractions.

I had a really pleasant stay at this hotel. the location was perfect - it was close to some other restaurants and also to the best areas of the community. The hotel itself had basic amenities but they were all well-maintained and clean. The rooms on the 2nd floor had a fantastic view over West Lake, which was absolutely stunning. Additionally, the breakfast on the 8th floor had great views over the lake. It was a great way to start the day with such an amazing view.

Everything was absolutely fine during my stay.

This hotel offers rooms with a fantastic view over West Lake, which is definitely worth the upgrade. The location is also great, as it is close to the lake and other restaurants. Moreover, the breakfast at this hotel is amazing, with great views over the lake.

All in all, everything was fine and there was nothing that could be improved.

Staying near the lake was a gem of a choice, with great restaurants all around and a beautiful view. The staff was friendly and accommodating, making my stay comfortable and enjoyable. The rooms were clean and comfortable, with a nice bathroom and good facilities. The breakfast was also good.

The busy street nearby made the area quite noisy.

I loved the location of the hotel, it was close to the lake and several great restaurants. The staff was very helpful and friendly, and the hotel had excellent facilities. The room was spacious, clean, and had all the amenities I needed. The breakfast was delicious and had a variety of options. The hotel had easy access to transportation and was close to the best areas of the community.

Nothing, all great.

I recently had a business trip to a hotel in Hanoi and it was a great experience. The hotel had a great location that was easily accessible from the airport and city center. The room was exceptionally clean and the staff was welcoming. I particularly enjoyed the breakfast, which offered a variety of snacks and beverages. The bed was extremely comfortable and I slept really well during my stay.

Spacious, upgraded room with beautiful lake view. Friendly and helpful staff, especially Ms. Huong. Great breakfast buffet with delicious pastries and coffee. Comfy armchairs by large windows. Strong Wi-Fi.